Apache status code 500 when opening ticket
Apache shows status code 500 pretty often the last weeks. Sometimes these errors lead to OTRS being completely unusable, which requires the webserver to be restarted.
This is what can be found in the error log:
Message: DebugLog error: Summary: Error while performing REST 'GET' request to Controller '/groups.list' on Host 'https://chat.informatik.uni-augsburg.de/api/v1/'. Error while parsing JSON data. Data : No data provided.
RemoteAddress: 137.250.188.137
RequestURI: /otobo/index.pl?Action=AgentTicketZoom;TicketID=2891
Traceback (20224):
Module: Kernel::GenericInterface::Debugger::DebugLog Line: 232
Module: Kernel::GenericInterface::Debugger::Error Line: 326
Module: Kernel::GenericInterface::Transport::HTTP::REST::RequesterPerformRequest Line: 874
Module: Kernel::GenericInterface::Transport::RequesterPerformRequest Line: 201
Module: Kernel::GenericInterface::Requester::Run Line: 319
Module: Kernel::System::RocketChat::GroupMemberOf Line: 492
Module: Kernel::Output::HTML::TicketMenu::RocketChat::Run Line: 75
Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom Line: 1255
Module: Kernel::Modules::AgentTicketZoom::Run Line: 827
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
Module: ModPerl::ROOT::ModPerl::Registry::var_www_001_htdocs_otobo_current_bin_cgi_2dbin_index_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32